Refund Policy

Gara Exclusive Refund & Cancellation Policy

At Gara Exclusive, we want all our customers to shop with confidence. Please read our refund and cancellation policy carefully before placing an order.

1. Refund Eligibility
Refunds will only be issued under the following circumstances:

Faulty or damaged items – if your item arrives damaged, faulty, or not in the expected condition.
Wrong item received – if you receive a different item from what you ordered.
Non-delivery – if your order does not arrive within 30 days of the order date.

2. Non-Refundable Situations
We do not offer refunds for the following reasons:

Change of mind after purchase.
Ordering the wrong size, colour, or item by mistake.
Tracking delays – occasionally, tracking updates can be delayed due to courier systems not updating in real time. This does not mean your order has not been shipped or is lost, only that the courier has not yet scanned or updated the item. For this reason, refunds cannot be provided based solely on delayed tracking.
Delays within the shipping window (7–15 working days, with tracking available within 7 days).

3. Cancellations

Orders cannot be cancelled once they have been processed.
If you contact us before your order is processed, we will try our best to assist.

4. Return Process
If you qualify for a refund:

You must contact us within 7 days of receiving your order.
Provide photo or video evidence of the issue (faulty/damaged/wrong item).
Once approved, we will arrange your refund or replacement.

5. Final Note
By shopping with Gara Exclusive, you agree to this Refund & Cancellation Policy. Our team is committed to making your shopping experience smooth and resolving any genuine issues fairly.